Privacy Policy

1. Information We Collect

When you use our website, place an order, or submit an inquiry, we may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and shipping/billing address.
• Order Information: Product selections, quantities, specifications, and custom requirements.
• Communication Records: Messages sent through our contact forms, email correspondence, and WhatsApp conversations.
• Technical Data: IP address, browser type, device information, and pages visited (collected via Google Analytics).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and customs documentation.
• To respond to your inquiries and provide customer support.
• To send order confirmations, shipping updates, and transactional communications.
• To improve our website, products, and services based on usage analytics.
• To comply with legal obligations and resolve disputes.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use Google Analytics to understand how visitors interact with our site. Google Analytics may collect information about your device, browser, and browsing behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

4. Data Sharing & Third Parties

We may share your information with trusted third-party service providers who help us operate our business, including:

• Shipping carriers and logistics partners to deliver your orders.
• Payment processors to handle transactions securely.
• Email service providers to send transactional messages.
• Analytics providers (Google) to improve our website.

All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for accounting and legal compliance purposes. Inquiry and communication records are retained to provide ongoing customer support.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for data transmission. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the email address provided below.

8. International Data Transfers

CableTiesMFG is based in China and serves customers worldwide. Your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

9. Children’s Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to request deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: